We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tellmemore@thesuburbanbrew.com.au. Please note that returns will need to be sent to the following address: 26-30 Provident Avenue, Glynde, SA, 5070
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tellmemore@thesuburbanbrew.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at imogen@thesuburbanbrew.com.au.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tellmemore@thesuburbanbrew.com.au. Please note that returns will need to be sent to the following address: 26-30 Provident Avenue, Glynde, SA, 5070
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tellmemore@thesuburbanbrew.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tellmemore@thesuburbanbrew.com.au.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tellmemore@thesuburbanbrew.com.au. Please note that returns will need to be sent to the following address: 26-30 Provident Avenue, Glynde, South Australia, 5070.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tellmemore@thesuburbanbrew.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tellmemore@thesuburbanbrew.com.au.
Last updated: [17/06/2024]
Return and Refunds Policy
At The Suburban Brew, we pride ourselves on crafting high-quality, small-batch beers for our customers. If for any reason you are not completely satisfied with your purchase, please review our return and refunds policy below.
Returns
1. **Eligibility**: Returns are accepted within 30 days of purchase. To be eligible, the item must be unused, unopened, and in the same condition as received.
2. **Proof of Purchase**: A receipt or proof of purchase is required for all returns.
3. **Process**: To initiate a return, please contact our customer service team at tellmemore@thesuburbanbrew.com.au. Once your return is approved, we will provide instructions on how to send your item back to us.
4. **Shipping Costs**: If a product has been deemed eligibly for a refund, we will cover the cost of return shipping from the original postage address. Any change to postage address is not covered and will fall to the Customer to cover.
Refunds
1. **Inspection**: If requesting a refund, please send through images of the damaged product to tellmemore@thesuburbanbrew.com.au, along with your order number and proof of purchase, for inspection, so we may determine if a refund is required.
2. **Approval**: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment once the damaged item has been posted back to us, and proof of postage has been confirmed.
3. **Partial Refunds**: Partial refunds may be granted in certain situations, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
4. **Non-Refundable Items**: Gift cards, sale items, and promotional items are non-refundable.
Exchanges
1. **Defective or Damaged Items**: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at tellmemore@thesuburbanbrew.com.au
Additional Information
1. **Contact**: For any questions or concerns regarding returns and refunds, please contact us at tellmemore@thesuburbanbrew.com.au.
2. **Exceptions**: We reserve the right to refuse a return or refund if the above conditions are not met.
Thank you for supporting The Suburban Brew. We appreciate your understanding and cooperation.