Returns & Refunds Policy

Last updated: 7 January 2026

At The Suburban Brew, we take pride in producing quality products. If there is an issue with your order, please review the policy below so we can help resolve it quickly and fairly.

Returns

We accept return requests within 30 days of receiving your item.

To be eligible for a return, items must be:

  • Unused, unworn, and in original condition
  • Returned with original packaging and tags (where applicable)
  • Accompanied by proof of purchase

To request a return, please contact us at tellmemore@thesuburbanbrew.com.au. Returns must be approved before being sent back.

Approved returns should be sent to:

The Suburban Brew
26–30 Provident Avenue
Glynde SA 5070
Australia

Items returned without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us as soon as possible at tellmemore@thesuburbanbrew.com.au with your order number and photos so we can assess the issue.

Non-Returnable Items

The following items cannot be returned unless required by Australian Consumer Law:

  • Perishable goods (including food and drink)
  • Sale or clearance items
  • Gift cards
  • Custom or personalised products
  • Hazardous or flammable materials

If you’re unsure whether your item qualifies, please contact us before purchasing.

Exchanges

We do not offer direct exchanges. If your return is approved, the quickest way to receive another item is to place a new order once your return has been processed.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days of receiving it, for any reason.

Returned items must be unused, in original condition, and include original packaging and proof of purchase.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at tellmemore@thesuburbanbrew.com.au.

Australian Consumer Law

This policy does not limit your rights under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Contact Us

If you have any questions about returns or refunds, contact us at:

tellmemore@thesuburbanbrew.com.au